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UPS faces rival pressure on profitable small business volume

10/14/2026

United Parcel Service (UPS) expects U.S.

daily package volume to decline by a mid-single-digit percentage in the third quarter, a forecast that highlights the difficulty of replacing Amazon deliveries with higher-margin work from smaller shippers.

The logistics company has spent 18 months scaling back its Amazon delivery volume to target more profitable customers, a strategy that now faces intensified competition from FedEx and Amazon itself for the same specialized accounts.

During its July 28 earnings call, UPS management emphasized a focus on small and medium-sized businesses, health care shippers, and business-to-business deliveries.

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