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A Crypto.com Exchange account belonging to BeInCrypto journalist Bradley Peak was locked and his funds made inaccessible, with customer support providing two contradictory account statuses over more than a week.
As of August 21, Peak had received no deadline for fund release and no account-specific explanation from the exchange. What the logs show Peak received a "Crypto.com Exchange: Successful Login" email on August 13.
The exchange nevertheless returned a 401 Unauthorized response when he attempted to reach his account. Two separate support agents gave opposite answers about its status.
One said the account was "rejected," without defining the term or saying when that designation was applied. A second agent said there was no Exchange account under his email address at all.
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